Get Good Press
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Free audit
Google review management

Do not leave the last word to someone else.

We monitor your reviews, write personalised replies in each guest's own language and submit them to you for approval. You never have to check Google yourself.

Get a free review audit How it works

The audit requires no access to your account. Subscription 25€ per month, no commitment.

DR
Daniel R.Local Guide · 87 reviews
English

Beautiful setting and the view is everything they say it is. The food, though, was a letdown — our mains came out barely warm and the portions did not match the price.

No reply · 6 days
Suggested reply

Thank you for taking the time to write in such detail — your comments on the main courses have already been passed on to our chef. The view is something we are proud of, and the food should arrive at exactly the same standard. We would be glad to welcome you back and show you what we do best.

The Thalassa team
Every reply reaches you with a translation, so you always know exactly what is published in your name.
Written by us, approved by you
01 · The problem

The review was not written for you.
It was written for your next customer.

Anyone searching for your business reads both the review and the reply. When the reply is missing, only one side of the story remains.

Without a reply

"The food arrived lukewarm and we waited a long time. The space is lovely though."

2 stars · 6 days ago

"Serata perfetta, cucina eccellente. Un grazie speciale a Elena per i consigli."

5 stars · 2 weeks ago

Your next customer sees a business that does not reply — not even when it is praised by name.

With Get Good Press

"The food arrived lukewarm and we waited a long time. The space is lovely though."

Thank you for your feedback — we have already passed it on to our kitchen and floor team. We are glad you enjoyed the space and would be glad to welcome you back.

"Serata perfetta, cucina eccellente. Un grazie speciale a Elena per i consigli."

Grazie di cuore! Lo faremo sapere a Elena, che sarà felice di leggerlo. Vi aspettiamo presto.

Your next customer sees a business that watches, replies and speaks their language.

02 · How it works

Four steps. One of them is yours.

01 · DETECTION

We see the new review

We monitor your profile daily and identify which reviews need priority — negative ones, sensitive ones, or those already attracting public engagement.

02 · DRAFTING

We write the reply

In the guest's language, referring to the specific points they raised and to any staff they named. Never using details you have not confirmed.

03 · APPROVAL

You approve it

You receive the text with a translation. You reply yes, or send your correction. Your corrections become the rule for next time.

04 · PUBLISHING

It goes live on Google

The reply is published under your business name. After the first month you may choose to let positive replies go out automatically — negative ones always pass through you.

Our commitment

No review is left hanging.

24 hours

Every new review receives a suggested reply within 24 hours of being detected.

Same day

Negative and sensitive reviews are handled as a priority, on the same day.

7 days

Monitoring seven days a week, because most reviews are written at weekends.

Reply language

Guests write in their own language.
We reply by a clear rule.

For negative reviews the real audience is not the reviewer but the next customer. That is why important replies are written bilingually, so anyone can read them.

Review
Reply
4–5 stars with text
In the guest's language
1–3 stars with text
In the guest's language and in English
4–5 stars, rating only
Local language, one short sentence
1–3 stars, rating only
Bilingual, short and neutral
Review already in English
English only
Serious allegation
Never automatic — escalated to you
03 · Examples

What it looks like in practice.

★★★★★Italian · with text

"Serata perfetta, cucina eccellente. Un grazie speciale a Elena per i consigli."

Grazie di cuore! Lo faremo sapere a Elena, che sarà felice di leggerlo. Vi aspettiamo presto. Il team Thalassa
★★☆☆☆Greek · with text

"Ωραίος χώρος αλλά περιμέναμε πάνω από μισή ώρα χωρίς καμία ενημέρωση."

Σας ευχαριστούμε για τα σχόλια — τα μεταφέραμε ήδη στην ομάδα της σάλας. Θα χαρούμε να σας υποδεχτούμε ξανά. Thank you for your feedback — we have already passed it on to our floor team. We would be glad to welcome you back. The Thalassa team
★★★★★Rating only

The guest left a rating with no text.

Thank you very much for the five stars! The Thalassa team
★★☆☆☆Rating only

The guest left a rating with no text.

Thank you for your rating. We would be glad to welcome you back and offer you an even better experience. The Thalassa team

Examples are illustrative. "Thalassa" is an illustrative venue name; every reply is signed with your own business name.

04 · Our mission

A business's public image should
reflect the work behind it.

Every day, thousands of potential customers judge a business by a few lines written by strangers. The businesses doing the work properly rarely have time to reply — and so their image is shaped without them.

Get Good Press exists to close that gap. We do not change what your customers say; we make sure that next to every opinion there is also your position, written well, in the right language and at the right time.

We work by three principles: nothing is published without your approval, no reply contains details you have not confirmed, and every text is written to be read by your next customer.

Who we work with

Businesses that are judged in public, every day.

Restaurants Cafés Bars Hotels Short-term rentals Hair salons Private clinics Gyms Retail shops Garages
05 · Pricing

One price. No commitment.

25€ / month
for one Google Business Profile
  • Monitoring of every new review
  • A personalised reply to each one
  • Replies in the guest's language, with a translation for you
  • Priority handling of negative and sensitive cases
  • A one-page monthly summary
  • No passwords required, ever
Get a free review audit

Before any charge: we handle your three most recent unanswered reviews and your next five new ones free of charge, for up to 30 days.

06 · FAQ

What most people ask

Will I have to give you my passwords?

No. During the initial period we send you the reply and you publish it yourself. If we move forward, you grant us a manager role on your Google Business Profile — a role you can revoke yourself at any time.

Who decides what gets published?

You do. Every reply is submitted for approval before it goes live. Even if you later choose to let replies to positive reviews publish automatically, negative and sensitive cases always remain your call.

How do you make sure the reply fits my business?

At the start we record the facts you want highlighted and the topics that are never discussed in public. Every reply addresses the specific points of the review, is signed with your business name and never uses information you have not confirmed.

What happens with a serious allegation?

Matters of hygiene, safety, discrimination or legal claims are never answered automatically. You are notified immediately and the reply is drafted together with you, whatever the star rating.

What does the monthly subscription include?

Monitoring of one Google Business Profile, drafting replies to all new reviews, translation where needed, priority handling of negative reviews and a monthly summary of the key findings.

My business gets very few reviews. Is it worth it?

You will see that in the free audit. It shows the rate at which new reviews arrive and how many are currently unanswered, so you can decide with real figures.

How quickly do you reply?

Every new review receives a suggested reply within 24 hours of being detected, and negative ones are handled the same day. Monitoring runs seven days a week.

07 · Contact

First, see what your profile says today.

Send us your Google Maps link and we will send back a written audit of your reviews, along with sample replies. Free of charge and with no access to your account.

✉ support@getgoodpress.comWe reply the same day ◍ WhatsAppQuick message ◎ ViberQuick message

We never ask for passwords. The free audit is based solely on publicly available reviews.